Phoenix tests Senior Lockbox program to improve emergency response

Published: Monday, January 2, 2023 - 1:03pm

A new program could help some seniors facing medical emergencies in Phoenix.

The Senior Lockbox program is a way for emergency responders to gain access to homes when someone inside can’t open the door. The Phoenix Association of Realtors will donate one hundred lockboxes for a pilot program launching this month in Councilwoman Ann O’Brien’s district.

“The lockboxes will contain a key to the home, possible medical information such as allergies or conditions, and any access keycard needed,” she said.

Codes to the lockboxes will be archived with the 911 dispatch system and provided to police and firefighters who respond to the home.

“The intention of this program is to prevent forced entry into homes where the homeowner is incapacitated and unable to open the door in emergency situations,” O’Brien said. “As of now, our first responders have to break windows or knock doors down.”

Starting this month, applications will be accepted on the Phoenix Fire Department’s website. Scottsdale, Chandler and Peoria have similar programs.

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